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Feedback, Compliments & Complaints

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Feedback, Compliments and Complaints

General Feedback/Compliments

Finding out what we get right can also help us improve our service to you. If you have had a positive experience with Council, we’d love to hear about that too. You can provide feedback to us through the following channels:

Your feedback is very valuable to us and assists us in fulfilling our Customer Service Charter.

Making a Complaint

We aim to give you a great experience every time you contact us. However, we understand this doesn’t always happen.  To help us improve our service and your experience, we often rely on you, our customers, to let us know when we have an opportunity to do so.

You can submit a  complaint in the following ways:

  • Phone us on 8558 0200
  • Email us via council@yankalilla.sa.gov.au
  • Write to us at PO Box 9, Yankalila, SA 5203
  • Visit us at 1 Charles Street, Yankalilla, SA 5203 (Monday to Friday 9am - 5pm)
  • If you wish to dispute a parking expiation notice, please refer to our Expiation Notice webpage.
  • Submit Online

When making a complaint, please provide the following information in writing:

  • Previous Request for Service reference number
  • A description of the problem and how it came about; and
  • If you consider there is any way we can assist in rectifying the problem – suggestions as to how this can be achieved.

Where ambiguity exists, Council will deal with a matter as a request for service, rather than a complaint, in the first instance.

If you are not satisfied with our response

We may not always be able to resolve your issue the way you want us to, but we always aim to act within our legislative and policy frameworks, in a fair and reasonable manner.

If you don’t receive the outcome you expected, firstly you can request an internal review of a Council or officer decision under Section 270 of the Local Government Act 1999 by submitting details of the decision you wish to have reviewed and the reason you believe the decision should be reconsidered to:

If you are still dissatisfied following the outcome of the Section 270 review you can contact the Office of the Ombudsman who will conduct an external review of our decision.

Review of a Council Decision

Internal review of a Council decision is a process established by legislation (section 270 of the Local Government Act 1999) that enables a resident to request that a Council reconsider all the evidence relied on to make a decision, including new evidence if relevant.

The Council will apply its Internal Review of a Council Decision Policy and Internal Review of a Council Decision Procedure upon receipt of an Internal Review of a Council Decision Application Form.

Internal reviews of decisions are only appropriate where a particular identifiable decision is in issue. Internal reviews of decisions cannot provide immediate resolution of grievances. For these reasons, Complaints and Requests for Services are generally more appropriate processes in the first instance.