General Feedback/Compliments
Finding out what we get right can also help us improve our service to you. If you have had a positive experience with Council, we’d love to hear about that too. You can feedback to us by the below channels:
- Phone us on 8558 0200
- Email us via council@yankalilla.sa.gov.au
- Write to us at PO Box 9, Yankalila, SA 5203
- Visit us at 1 Charles Street, Yankalilla, SA 5203 (Monday to Friday 9am - 5pm)
Recent Feedback Received
“I have just finished a session in the Southern Business Mentoring Program and am very grateful to Council for organising this package of help for small businesses and individual operators.
My session on Marketing in a digital world was extraordinary. I learned very appropriate information and strategies and came away enthused and buoyed up with energy and ideas. It can be lonely trying to market alone and I am very indebted to you for the time I spent with Fiona Blinco from DIY DIGITAL. She had done her homework, and had checked out my website and work and therefore had many recommendations for improvements and tactics to work at promoting my books. With a fourth one just out, I really needed this input, offered very professionally and constructively.
Thank you for the opportunity.
Lorraine McLoughlin”
Making a Complaint
We aim to give you a great experience every time you contact us. However, we understand this doesn’t always happen. To help us improve our service and your experience, we often rely on you, our customers, to let us know when we have an opportunity to do so.
Your feedback on our processes, decisions, service and staff is really important to us. We use feedback from you, positive or negative, to monitor and improve our service for the benefit of all of our customers.
- Phone us on 8558 0200
- Email us via council@yankalilla.sa.gov.au
- Write to us at PO Box 9, Yankalila, SA 5203
- Visit us at 1 Charles Street, Yankalilla, SA 5203 (Monday to Friday 9am - 5pm)
- If you wish to dispute a parking expiation notice, please refer to our Expiation Notice webpage.
How we aim to resolve your complaint
We will always aim to solve your issue the first time you contact us. If we can’t offer you an immediate resolution, we will give you details about our next steps: how long it will take us, what is involved in getting you a resolution, and who in Council is helping to get that resolution.
If you are not satisfied with our response
We may not always be able to resolve your issue the way you want us to, but we always aim to act within our legislative and policy frameworks, in a fair and reasonable manner.
If you don’t receive the outcome you expected, firstly you can request an internal review of a Council or officer decision under Section 270 of the Local Government Act 1999 by submitting details of the decision you wish to have reviewed and the reason you believe the decision should be reconsidered to:
- Email us via council@yankalilla.sa.gov.au
- Write to us at PO Box 9, Yankalila, SA 5203
If you are still dissatisfied following the outcome of the Section 270 review you can contact the Office of the Ombudsman who will conduct an external review of our decision.
Want to have your say on the future of the District Council of Yankalilla?
Council have developed an online tool to give you another opportunity to provide feedback on projects and activities proposed for the District Council of Yankalilla. To find out more go to our Your Say Yankalilla website.
A Complaint is an expression of dissatisfaction with a service which has, or should have, been received.
When making a complaint, please provide the following information in writing:
- Previous Request for Service reference number
- A description of the problem and how it came about; and
- If you consider there is any way we can assist in rectifying the problem – suggestions as to how this can be achieved.
Please use Council’s feedback form below.
Where ambiguity exists, Council will deal with a matter as a request for service, rather than a complaint, in the first instance.
Council also has a Complaint Handling Procedure under the Code of Conduct for Elected Members.